We've compiled a list of commonly asked questions, but it's possible we may have missed something! If your question isn't addressed here, please don't hesitate to give us a call, and we'll do our best to assist you.
Can anyone purchase from Arcadia Reptile Inc?
Arcadia Reptile Inc supply to the Trade only. If you would like to request a wholesale account with us, please complete our Open a wholesale account form and we will respond as soon as possible. Please note all accounts require a registered business premises.
If you're not a wholesale customer and need help locating your nearest stockist, please contact us on sales@arcadiareptileinc.com
I have a business that sells Reptile and/or Bird products, what do i need to do to become a wholesale customer?
If you have a business premises and would like to enquire about a wholesale account with us, please complete our Open a trade account form. After submitting the form, a member of our sales team will reach out to you ASAP.
What other business's do you supply apart from Mom and Pop stores?
We supply a wide range of businesses including Mom & Pop stores, big-box retailers, distrubtors/wholesalers, Zoos and institutions and veterinary professions
Can Arcadia Reptile Inc offer me any advice on expanding my existing range?
Yes! We are always happy to talk through any plans you may have and can recommend products to add to your range. For assistance, feel free to reach out to our dedicated sales team on sales@arcadiareptileinc.com
Is there a minimum amount I can order?
No! Whilst we do not enforce a minimum order requirement, please note that delivery charges are calculated based on the weight and delivery location of your order. For details of our delivery charges please click here.
How much do i need to spend to get free delivery?
We offer free ground delivery for orders over $2,000, these will be available at checkout.
I'm not happy with my order, what do I do?
You can submit a support case when logged into your online account by going to 'My Account - Cases - Submitt New Case'. Once submitted, you can keep track of the case by clicking on 'Support Cases' under 'Cases'. Alternatively, you can email us at sales@arcadiareptileinc.com and we will raise the case on your behalf.
Is there a quick way order regular items online?
Yes! When logged in, you can view all previously bought items by going to 'My Account - Purchases - Reorder Items'. Here you can add the required items to your basket.
You can view specific past orders by going to 'My Account - Purchases - Purchase History'. You can then open up orders by clicking on their Purchase Number and adding the items you require to your basket.
I haven't recieved any log in details, what should I do?
Please check your junk folders in case the message has been rerouted and if not please contact us on sales@arcadiareptileinc.com
I have forgotten my password or email address, can I reset it?
To reset your password click here, enter your email address and your details will be resend and emailed to you.
If you cannot remember your email address, please email us at sales@arcadiareptileinc.com
I have changed my email address, what do I need to do?
You can update your email address when logged into your online account. Go to ‘My Account – Settings – Profile Information’ and you will see the option to change your email address.
If you do not have an online account, you can email sales@arcadiareptileinc.com with your updated details.
I have placed an order online but I have not received a confirmation email?
If you have not received a confirmation email, please check your junk folders. If you still cannot find it, please contact us.
How to submit a complaint?
You can submit a complaint via:
Email: support@arcadiareptileinc.com
Please include the following details: Your company name and contact information
A clear summary of the issue
Relevant order or invoice numbers, if applicable
Any supporting documents (emails, pictures, delivery notes, etc.)
Our Complaint Process We will acknowledge receipt of your complaint within 3 business days and assign a Case reference number.
The issue will be assessed by the relevant department. We may reach out for additional clarification or documentation during this stage.
We aim to provide a resolution or formal response within 15 business days, depending on the complexity of the issue.
If the matter is not resolved to your satisfaction, you may escalate it to senior management or request a formal review.
We take all complaints seriously and view them as an essential part of maintaining high standards and strengthening our business relationships. Every concern is handled with the attention and professionalism it deserves. No problem! Contact us on sales@arcadiareptileinc.com
